spade96
Privacy Policy | spade96 Official Secure Gaming Platform
Last Updated: 2026-08-18
Privacy at a Glance
- What we collect: Account details, verification IDs, payment info, and technical device data.
- Why we collect it: To manage your account, process payments, verify your age, and prevent fraud.
- Who sees it: Only our internal team and trusted partner providers (payment, KYC, and technical).
- Retention: Data is kept for the account lifespan and as required by Malaysian law.
- Control: You can request data access or deletion via our support channels.
Introduction and Scope
Welcome to spade96. This Privacy Policy explains how we handle your personal information when you use our website and services. By creating an account or accessing our platform, you agree to the practices described in this policy.
This policy applies exclusively to the services provided by spade96. It does not apply to third-party websites, external links, or payment gateways that you may visit after leaving our platform. We encourage you to review the privacy policies of any external sites you encounter.
Personal Information We Collect
Account and Identity Data
We collect basic identification details during registration to create your account and ensure you are a unique user.
Verification Documents
To comply with safety regulations, we may request identity documents to verify your age and residency status.
Payment Data
We collect transaction records and payment method details to facilitate secure deposits and withdrawals of MYR.
Gaming and Transaction Activity
Records of your gameplay, betting history, and financial transactions are kept to manage your balance and detect irregular patterns.
Technical and Device Data
We automatically collect IP addresses, browser types, device identifiers, and operating system details to optimize site performance and security.
Support Communications
Records of your interactions with our support team are maintained to resolve your queries and improve our service.
How We Collect Data
We gather information through three primary channels:
- Directly from You: Information you provide during registration, KYC verification, and when contacting support.
- Automatically: Technical data collected via cookies and server logs while you navigate our platform.
- From Partner Providers: Information received from our partner payment processors and verification services to confirm transaction validity.
Why We Use Data
Your data is used for the following essential purposes:
- Account Management: Maintaining your profile and ensuring secure login access.
- Financial Processing: Facilitating fast payouts and managing deposits.
- Compliance: Verifying that users are of legal age and preventing multi-accounting or identity theft.
- Security: Monitoring for fraud and protecting the platform from malicious attacks.
- Personalization: Enhancing your user experience based on your gaming preferences.
- Legal Obligations: Meeting the regulatory requirements applicable to gaming operators in Malaysia.
- Marketing: Sending promotions and updates only if you have explicitly provided your consent.
When We Share Data
We do not sell, trade, or rent your personal data to third parties. Data is only shared in the following circumstances:
- Service Providers: With our partner payment providers, KYC verification agencies, and technical infrastructure hosts who help us operate.
- Legal Requirements: When compelled by law to share information with relevant authorities to prevent crime or comply with legal orders.
How We Protect Data
We implement a multi-layered security approach to safeguard your information:
- Encryption: All data transmitted between your device and our servers is protected using industry-standard encryption.
- Access Control: Internal access to sensitive user data is strictly limited to authorized personnel based on the principle of least privilege.
- Isolation: Payment processing data is handled through secure, isolated channels to minimize risk.
- Continuous Monitoring: Our systems are monitored to detect and respond to unauthorized access attempts.
Cookies and Tracking
We use cookies to remember your preferences and maintain session security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.
Your Rights
Depending on your location, you have specific rights regarding your data. You can exercise these by contacting our support team through the channels available on this site:
Request a copy of the personal data we hold about you.
Ask us to update or correct inaccurate information.
Request the removal of your data, subject to legal retention requirements.
Opt-out of marketing communications or withdraw previous consent.
Note: Even after an account is closed, we must retain certain data for a period required by gambling and anti-money laundering rules.
How Long We Retain Data
We retain your personal data only for as long as your account remains active or as necessary to provide you with our services. Once an account is permanently closed, we will delete or anonymize your data, unless retention is mandatory under applicable law in Malaysia.
Age Limits
Our services are strictly limited to individuals aged 18 years and older. If we discover that an account belongs to a minor, that account will be terminated immediately and any associated funds will be handled according to our legal protocols.
Parents or guardians who believe a minor has created an account are encouraged to report this immediately via our Support page.
Cross-Border Transfers
To provide a global standard of service, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of this page regularly to stay informed.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please reach out to us through our official support channels. You can find all available contact methods on our Support page.